★ ★ ★ ★ ★★ ★ ★ ★ ★
April 23, 2021
Worst experience
had said I wouldn't waste more energy and peace on this and for few bucks, but I believe this it is important as a community and neighbors. The community manager. has the worst attitude I have seen for a customer service employee, She signed off and took all the security deposit $600 claiming I left the carpet dirty...I lived there for more than 3 years, and had maintained on a yearly vapor cleaning. 3 years it's enough time anyway to fully replace any carpet, due normal wear and tear and when I went there to ask when I moved all and to after to return the key for walkthrough I was told not once but twice that it was not necessary, bc this unit was and old one and was schedule to be demolished for renovation right after I moved out. Beside it was all in my opinion very aggressive attitude against me as a former neighbour, but it was not the first time: During Covid I informed I was going to be late for 5 days due family matters and was charged $150 late fees, when I came for help she almost laughed at me saying that she could do it bc I had a late payment 2 years ago, due a bank acc error I had. Also when moved out I had a 4 packages missing, and one was delivered after I moved out and I called one of the awesome guys at the office Matheus to help me save it, he place it on the shipping room. when I went to ask for the deposit to be returned, I asked the manager Mrs. Erazo if she could give me a shipping room code since mine wasn't woking she replied no automatically, bc I was not living there, thanks God, Matheus was there and remembered I had called him for it, then she gave me the code. I have 3 Electronic desk missing that were delivered there delayed due covid and I'm trying to track, I've been in contact with International shipment company and USPS I hope I can locate them. Last but no least, this condo has a great units maintenance team, they are professional and friendly. The cons there are a lot of monthly "extra" but no optional charges that add up to the "lease". Also I lived 3 years there where the club house, gym and main pool were closed for at least 2 years, first to renovation and after due Covid. Also I noticed that since December half of the common area lights are off it, makes the community look creepy at night I guess to save money, but not sure how it works out with the perimeter security.
Property Manager Responded: I am so sorry that you have experienced this. I am the new Manager and I hope to change your thoughts. We can meet in person if you'd like to discuss this further.
April 29, 2021
