Property Manager Responded: Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear you've had such a positive experience at our community. The best compliment we can receive is your decision to renew your lease, and we're honored that you've chosen to continue calling Citation Club home. Our team works hard to provide exceptional service and create a community our residents are proud to be a part of, so your feedback means a great deal to us. Thank you for being a valued resident. We look forward to serving you for another wonderful year!

Property Manager Responded: Thank you so much for your kind review! We’re thrilled to hear that you love living at Citation Club. Our team works hard to create a welcoming community and provide an exceptional living experience, so your feedback truly means a lot to us. We appreciate you choosing Citation Club as your home and look forward to continuing to provide you with outstanding service for years to come. Thank you for being a valued resident! Thank you for your wonderful review and, most importantly, for being a valued resident for over five years! We truly appreciate your continued trust in Citation Club and are honored that you've chosen to call our community home. We're delighted to hear that you've had such positive experiences with both our maintenance and office teams. They work hard each day to provide exceptional service and maintain a community that our residents are proud to live in. It's also great to know you're enjoying our green spaces, dog park, and resident events. Creating a welcoming community where neighbors can connect is something we truly value. Thank you again for your kind words and for being such an important part of the Citation Club community. We look forward to serving you for many more years to come!

Property Manager Responded: Thank you for taking the time to share your feedback. We sincerely apologize that your experience has not met your expectations. We understand your frustrations regarding communication, maintenance concerns, community cleanliness, and the recent tree trimming process. Our team is actively working with our landscaping and maintenance vendors to address the concerns throughout the community, including the removal of dead limbs and overall property upkeep. We also recognize the importance of clear communication with residents regarding vendor activity and community updates, and we will continue working to improve in these areas. We appreciate your honest feedback, as it helps us identify opportunities for improvement. Please feel free to contact the office directly so we can better understand your concerns and work toward resolutions.

Property Manager Responded: Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the spacious apartment homes, convenient parking, and overall value our community offers. We strive to provide a comfortable and enjoyable living experience at a competitive price point, and it’s wonderful to know those features stand out to you. We truly appreciate you choosing our community and taking the time to share your experience!

Property Manager Responded: Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and communication regarding your concerns since moving into the community. We understand how frustrating it can be to feel unheard, especially after expressing concerns about the condition left following the tub resurfacing. Providing timely communication and quality service is extremely important to us, and we regret that your experience has not reflected that standard. Your feedback has been shared with our team so we can address these concerns internally and improve our response process moving forward. We truly appreciate you taking the time to share your experience, and we would welcome the opportunity to speak with you directly to work toward a resolution. Please feel free to contact the office at your convenience.